Arrived at hotel had pre paid online, when I I got to reception they asked for another deposit I went to present my Apple Pay, I stay in hotels all the time and have always been able to pay a deposit through Apple Pay. They said they can’t take payment like this. Has to be physical card! Manger came down said she can’t take payment nothing she can do she was smiling and getting enjoyment out of the situation, ready to throw us on to the streets with no solution we explained we had traveled a long way she didn’t care. Really awful behaviour from manager and hotel. Another couple had come down from Manchester and were in the same position. They had stayed the month before and payed with Apple Pay! Awful way to treat paying guests. When they have a form of payment. The worst customer service from manger wouldn’t give this hotel even 1 star
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9.2/10
2023-01-30
Fabulous experience
This hotel is an experience in itself. Design and Ambiance are amazing. Location perfect for the theatre and Covent Garden.
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8.4/10
2023-01-04
Cool hotel
Beautiful furnishings.. nice lobby designer decor, large spacious comfortable room. I was upgraded to a king size bedroom. Clean n new. Though pricey but worth to splurge