Amazing service and excellent club lounge if you get access. Victoria was very nice when checking us in and we absolutely loved the Terrace Suite!
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8.0/10
2023-12-24
Great location, but need to improve the service to customer
I spent 2 night in Sheraton Grand Sydney and this hotel has perfect location for either business purpose or family vacation. The room is spacious and clean, and the hotel facility is great. Unfortunately, I experienced long and confusing process while check in, because I requested room type change, from king bed to twin bed for 2 rooms (I booked 4 room in total). Some of the hotel staffs were kind and try to accomodate my request, but the process is kinda long and complex and need a lot of confirmation between the staff. I had to wait for almost 3 hours before I finally got all of my room key. I strongly believe that if Sheraton Grand Sydney can improve the coordination between staff and improve their level of service to the customer, this hotel will be the main choice of people that want to spent time in Sydney.
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9.6/10
2023-12-17
3 night stay
Lovely hotel in a perfect location for travelling the city. Near to Circular Quay ( 20 mins walk). Easy transport to and from airport with museum train station just across the road. Staff very helpful and polite, room was great and bed very comfortable.
Sheraton Grand Sydney Hyde ParkYou'll love the exceptional convenience during your stay at Sheraton Grand Sydney Hyde Park, located right in the heart of the city center, with an easy access to everything in Sydney. Variety is the spice of life. Sheraton Grand Sydney Hyde Park offers an abundance of choices in activities, with its location just 1.7 km from the Sydney Opera House.The superior services and facilities offered at Sheraton Grand Sydney Hyde Park will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Sydney can be assisted with taxi and car hire services available.Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Sheraton Grand Sydney Hyde Park.In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Sheraton Grand Sydney Hyde Park. The hotel is entirely non-smoking.Guests are guaranteed a comfortable stay while at Sheraton Grand Sydney Hyde Park. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Sheraton Grand Sydney Hyde Park offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.Dining and things to doWake up with no worries at Sheraton Grand Sydney Hyde Park, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.Sheraton Grand Sydney Hyde Park promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Sheraton Grand Sydney Hyde Park ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Sheraton Grand Sydney Hyde Park gives you a great reason to spend more time in your swimsuit.With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.Around the propertyWith its convenient location, the hotel offers easy access to all Sydney has to offer. Learn about the city's art history with a day at The Rocks located 1.4 km away, where you can see collections by famous artists.