The facilities and staff are all top-notch. The hotel suite was amazing. The hotel has a reading room which is always stocked with snacks. There is also a free laundry facility. The staff has excellent English fluency and are always helpful. Their suggestions for getting back to Haneda airport were extremely helpful and saved us a lot of time and headaches. This may be pricey for some people which is why I didn't give it a five star rating in the value category. We felt that this was money that was well spent, but not everyone may feel this way.
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10.0/10
2019-10-13
Amazing staff
We were there the day before the typhoon hit Tokyo. The staff were quite extraordinary in the help they gave us to enable us to catch our flight home. We cannot praise them enough.
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10.0/10
2019-09-16
Outstanding, incredible hotel
We travel a lot (over 30 flights in the last two months) so we see a lot of hotels, this one is probably one of the best we’ve ever stayed at, it has wonderful staff, an elegant restaurant, is conveniently located near the subway and perfectly clean, a lot of hotels in Japan can claim this though but what impressed us with this hotel was the attention to detail in the rooms, the furnishings, the shower, hand crafted bath, included mini bar, postcards, CD if music ready playing, the high level of decoration and general ambiance was wonderful. We will definitely be back here....whoever is the hotel designer should be congratulated as it was a fabulous start to our time in Japan.