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共乘機場接送威尼斯馬可波羅機場(VCE)往/返威尼斯市區(Alilaguna水上巴士提供)
12則評論
Great but mainly klook customer services team fantastic
2020/08/05
I received the incorrect voucher - it was for a completely different customer and activity. The confirmation came in 5mins of booking and I notified Klook right away. I got a response via email for the acknowledgement of the mistake and that they will escalate accordingly. Through lots of emails, Facebook messages and online chats I was assured that klook have gotten into contact with the third party regarding the mistake and that the voucher that generated for me would be ok to use. When I arrived in Venice to use this voucher, it was declined. I spent over an hour at the airport telling staff but they said no and said they have never heard of klook. As such, I had to purchase a new ticket. Klook have advised they will be issuing me a full refund. Moral of the story, make sure your voucher clearly states your activity otherwise it won’t work. You will also need to print it out to exchange for the water bus ticket!
2020/02/01
Easy to use although the savings amount not a lot due to the low exchange rate now
2020/02/01
1個
威尼斯機場接送
機場接送馬可波羅機場單程往返威尼斯市區
1則評論
Klook非常不專業而且態度惡劣,內容寫說可指定威尼斯市區酒店地點,下訂單之前已經再次跟客服確認過此服務,結果到司機跟我們聯絡才知道因為要坐船才能到市區旅館所以只能送到車站碼頭,再去詢問客服就說上次那個客服給的資訊是錯誤的,要不然就是幫我們取消訂單,隔天都要出發了才搞這種烏龍非常差勁,所有的內容都有對話憑證絕無誇大,已經刻意選擇比較貴的接送服務結果一點意義都沒有,害我們只好多花不少錢做其他安排,簡單來說就是商品不實+客服不專業,惡質廠商
2019/06/01
1個
威尼斯機場接送
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威尼斯機場接送Wifi/Sim卡
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